Last updated: October 5, 2026
This policy applies to purchases made through TextRaze. For refund questions or requests, email support@textraze.com.
You may request a refund for a one-time credit pack within seven days of purchase. Only the unused paid-credit portion of that pack is eligible under this voluntary refund policy.
The seven-day window applies to when you send your request, not when we finish reviewing it. A timely request does not become late because review or payment processing takes longer.
We calculate the refund in proportion to the unused paid credits being refunded from that pack, using the amount you actually paid: the payment amount multiplied by the number of those credits, divided by the total number of paid credits originally included in that pack. Amounts are rounded to the nearest cent; total refunds cannot exceed the amount paid for the pack. Complimentary, signup-gift, and promotional credits have no cash refund value and are excluded from this calculation.
Monthly and annual subscription charges are generally not eligible for voluntary refunds, including for unused subscription credits or unused time. The seven-day refund window for one-time credit packs does not apply to subscription charges.
We may consider exceptions at our discretion after reviewing the circumstances. An exception is not guaranteed. If we approve a discretionary subscription refund, we will agree with you on the treatment of remaining credits, future credit allocations, and access before issuing it. A refund does not automatically preserve all remaining benefits of the refunded subscription period. This does not limit any refund or other remedy required by applicable law.
Canceling a subscription stops future renewals; it does not automatically refund an earlier charge. To cancel renewal, open Billing, choose Manage billing, and use the subscription cancellation option. For help with cancellation or a refund, email support@textraze.com.
After cancellation, your paid subscription benefits continue through the end of the period you have already paid for, unless different treatment is agreed as part of a refund or required by law. An annual subscription includes 12 monthly credit allocations across the paid year. Canceling its renewal does not stop the remaining scheduled monthly allocations during that paid year.
Each monthly subscription credit allocation expires at the end of its own monthly credit period, aligned to your subscription start date. Unused subscription credits do not roll over to the next period, including on annual plans. Credits from one-time packs and signup gifts do not expire.
Generation that ultimately fails without a result does not consume credits. A timeout alone does not establish failure: if the original request later succeeds and its result is made available, it consumes credits. Releasing credits for a failed generation is separate from requesting a refund of a purchase.
While a generation outcome is unresolved, its reserved credits remain unavailable. If the request is confirmed to have no result, the original credits are released with their original expiry; an expired subscription allocation is not renewed by this release.
If you believe a payment was duplicated, you were charged incorrectly, credits were deducted incorrectly, or the purchased service was not delivered, contact support. We review these issues separately from voluntary change-of-mind requests, including after the one-time pack refund window has ended.
Nothing in this policy excludes or restricts mandatory cancellation, withdrawal, refund, or other consumer rights under applicable law. If those rights apply to your purchase, they take precedence over this policy, including its seven-day window and general subscription refund rule.
Email support@textraze.com. For a voluntary one-time pack refund, send your request within seven days of purchase. Use the email address associated with your TextRaze account and include the purchase date, order or payment reference, and a brief description of your request. Do not send your full card number, card security code, password, or identity documents.
Requests are reviewed manually. We review the payment, credit usage, and circumstances before deciding whether to issue a refund. An edit already using the relevant credits must reach a confirmed outcome before we can finalize their treatment. Credits approved for refund are held while the refund is prepared or pending, so they cannot also be spent on generation. A refund that needs payment or credit verification may keep the affected purchase's credits on hold until it is resolved.
Approved refunds are issued manually through Stripe to the original payment method. The corresponding credits are deducted after a successful refund is confirmed. If the refund fails or is canceled, the held credits are restored to their original source with their original expiry. A refund later returned as failed by the bank is also reconciled; restoration does not extend an expired subscription credit period. Subscription benefits are handled according to the agreed exception described above.
After a refund is issued, it typically takes 5–10 business days to appear, depending on your bank or payment provider; this is not a guaranteed processing deadline.
For questions about this policy or a refund request, email support@textraze.com.